CONDITIONS OF USE

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Welcome to  Ask ITG and its associates provide their services to you subject to the following conditions. If you visit or use this website, you accept these conditions. Please read them carefully.

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PRIVACY POLICY

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We may provide your personally identifiable information to companies that provide services to help us with our business activities such as payment processing, sending marketing communications or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us. We may also share your personal information with other companies from whom you request to receive a specific product or service so that they can market their products or services to you. If you do not want us to share your personal information with these companies, contact us .

To the extent that links to other Web sites are contained in Posts on the ITG site, please note that they are not operated or controlled by ITG and ITG is not responsible for the privacy practices, security, or content of these third-party sites.

If a user decides to take advantage of third-party tools, including but not limited to, Remote Desktop applications, such user agrees that any third-party software acquired, installed or used during the Remote Desktop session will be licensed by the user and such user must accept any terms of use of such third-party tool, including any third-party privacy policy.  ITG is not responsible for any use or misuse of such third-party tool.

We retain your account information and the information provided by you in the form of Posts indefinitely until such time that we determine it has no further commercial significance, at which time we may delete and/or aggregate and store it in aggregate form indefinitely. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

ITG reserves the right to update this policy at any time without prior notice. Material updates will take effect 30 days after initial posting on this site, to which we will notify you by email or by means of a notice on this Site prior to the change becoming effective.

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Charges, Rating the Expert, Refund and Cancellation Policy 

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ITG platform allows Customers to post questions to Experts in subject-matter categories, facilitates communication with Experts via chat, emails, and online message boards, and enables delivery of answers to your questions, among other services (“Site Access Benefits”). Customers on the Site or may be presented with one of three payment models: (1) pay-per-question model; (2) membership model; and (3) additional services model (which is explained in Section E below).

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Pay-Per-Question. With the pay-per-question model, you select the price that you are willing to pay for the Site Access Benefits related to a single question. Once you have selected the price and submitted your payment information, your question may be posted on ITG. Customers are charged in one of three ways depending on the payment source, as described on the payment page: (i) when the question is posted; (ii) at the time a professional responds to the customer’s question; or (iii) $5 upon the posting of a question, with the remainder charged at the time a professional responds.

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Membership. Memberships allow Customers to receive Site Access Benefits for multiple questions on the Site for a monthly or other-period recurring fee. Customers who elect to pay for memberships are hereinafter referred to as “Members.” The fee is automatically charged to the Member’s payment source provided on the Site and placed in the Customer Payment Pool (account of all Members’ payments). ITG will send at least one email notice of upcoming auto-renewal prior to auto-renewing your membership. Auto-renewal will remain in effect until withdrawn by you or terminated by ITG . You can stop auto-renewal of your membership by (1) clicking the cancel membership button on either the help center page or your account’s membership page; (2) sending a written notice of cancellation via e-mail or (3) talking to a customer support agent via our online chat bot or through calling +1 8003437179. Your withdrawal must be received by ITG at least 30 days before your renewal date to be effective with respect to the next billing cycle. At the end of each payment period, any portion of the ITG Membership fee remaining in the Customer Payment Pool will be paid to ITG as compensation for the Site Access Benefits to which you were entitled during the payment period.

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Rating the Expert. Experts typically respond to Customers’ questions quickly. If the Expert requests further information before answering your question, you may wish to take advantage of the opportunity to provide more information to the Expert to allow the Expert to help you better.

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COOKIE POLICY

• Cookies, web beacons and similar technologies serve various purposes, but are essential in allowing our websites and services to function properly. Without these technologies, we will not be able to provide you with essential features such as secure areas and shopping carts. Accepting the use of these technologies is a condition of using our websites, services, and other applications.

Cookies are small text files that are placed in the memory of your browser or

device when you visit a website. They allow the website to recognize that

particular browser or device. We use cookies in various ways, such as:

• Authenticating you on our website so that we can provide the services you

   requested.

• Keeping track of information you have provided us (for example, keeping items in your shopping cart).

• Remembering your website preferences.

• Measuring your use of our websites so that we can improve them and tailor them to your interests.